jneTerms of Use

By creating an account on jne, you agree to the terms and conditions outlined here. Our terms govern account creation, deposits, withdrawals, live-dealer gameplay, sportsbook betting, slot play, and esports markets available through our platform. We enforce these terms to protect both you and jne from fraud, unauthorized access, and unfair play. Our policies apply to all users regardless of location, subject to the jurisdiction-restricted access framework described below.

We at jne reserve the right to modify these terms at any time. Material changes are communicated to you via email or in-app notification at least seven days before taking effect. Your continued use of jne after any change confirms your acceptance of the updated terms. If you disagree with any term, you may close your account at any time by contacting our support team.

Account Creation and Eligibility

When you open a jne account, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by law from accessing online gaming services. We require your real name, email address, and phone number during registration. You agree to provide accurate information; any false details may result in account suspension or permanent closure. We conduct identity verification (KYC) before you can withdraw funds, requiring a valid government ID photo and a live selfie. If verification fails or you refuse to comply, we may limit your account to deposit-only status or close it entirely.

You are responsible for maintaining the confidentiality of your jne login credentials. We do not share your password with anyone; if someone gains unauthorized access to your account, notify us immediately. We investigate unauthorized access claims and will reverse fraudulent transactions if we confirm the breach. However, if we determine that you shared your credentials or enabled unauthorized access through negligence, we may refuse to reverse losses incurred during that period.

Deposits and Account Funding on jne

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. All deposits are processed in Indonesian Rupiah unless you select an alternative currency with our multi-currency option. Your jne account balance reflects all deposits credited minus any withdrawals processed. Deposits via e-wallet typically credit within minutes; bank transfers credit within one to two business hours on weekdays. We do not charge deposit fees; however, your payment provider may apply their own standard fees per their terms.

Any deposit to jne is final and non-refundable unless you can demonstrate a processing error on our side. If you deposit funds by mistake, contact our support team with your transaction reference; we will investigate and may issue a refund at our discretion if error is confirmed. We do not reverse deposits due to buyer's remorse or change of mind.

Withdrawals, Payouts, and Settlement

You can withdraw funds from your jne account to any linked payment method at any time, provided your account is verified and your balance is positive. We process e-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) within subject to verification during business hours. Bank transfers settle within one to two business days on weekdays. During regional holidays — Idul Fitri, Idul Adha, Imlek, Nyepi — bank processing may be delayed by an additional business day. Once we initiate a withdrawal, we have no control over processing delays at your bank or payment provider; you must contact them directly if settlement is delayed beyond our stated window.

We reserve the right to request additional documentation before processing large withdrawals or withdrawals from newly verified accounts. This verification may take up to two business days. All withdrawal amounts are subject to our standard terms; we may refuse withdrawals that appear to violate our abuse policies or local regulations. Once a withdrawal is fully processed and received by your payment provider, jne has no obligation to reverse it.

Settlement window

The standard timeframe we commit to for processing a withdrawal. E-wallets settle within one hour; bank transfers settle within one to two business days.

Verified account

An account that has completed KYC identity verification. Verified accounts can withdraw funds; unverified accounts are limited to deposits only.

Processing error

A mistake on our side during deposit or withdrawal, such as crediting the wrong amount or to the wrong account. We investigate and correct processing errors within two business days.

Gameplay Rules and Fair Play

All jne games — live-dealer tables, sportsbook markets, slots, and esports — operate under certified fair-play standards. Our live-dealer games use random-number generators audited by independent third parties. Sportsbook odds are set by professional traders and adjusted in real time based on market movement. Slots are certified with published RTP (Return to Player) percentages. Esports outcomes are determined by actual match results, not by our platform. We do not manipulate game outcomes, suppress winnings, or rig results based on player activity.

We enforce strict rules against fraud, bonus abuse, and unfair play on jne. If we detect multiple accounts registered to the same person or payment method, we may consolidate or suspend those accounts. If we detect arbitrage betting (placing bets on all outcomes to guarantee profit), we may void affected bets and close your account. If we detect collusion with dealers or other players to manipulate outcomes, we will investigate and may close your account permanently and forfeit your balance. We maintain the right to refuse service to any player whose activity we consider abusive or fraudulent.

Dispute Resolution and Our jne Support Process

If you believe an outcome on jne is incorrect or that an error occurred, contact our support team within 14 days of the disputed event. Provide your account number, the date and time of the game or bet, and a clear description of the issue. We investigate all complaints and respond with findings within five business days. Our decision is final; we do not conduct additional reviews after we issue our initial finding. If you remain unsatisfied, you may refer the matter to your local consumer protection authority or relevant gaming regulator in your jurisdiction.

We maintain detailed logs of all jne transactions, game outcomes, and account activity. You can access your complete account history through your dashboard, including bet history, live-dealer game results, and withdrawal records. We retain this data for at least five years. If you request historical records beyond what is displayed in your account, contact our support team and we will provide them within seven business days, subject to any applicable data protection laws.

Jurisdiction and Legal Compliance

We at jne operate services only in jurisdictions where online gaming and sportsbook activity is permitted by local law. Our primary service area is Indonesia; we also operate in select other supported regions. Access to jne is restricted by geography; we use IP detection and account verification to confirm compliance. We do not operate in jurisdictions where online wagering is prohibited by law. If you access jne from a prohibited jurisdiction, we may suspend or close your account without notice and forfeit your balance.

You are solely responsible for verifying that your access to and use of jne complies with your local laws and regulations. jne accepts no liability for your use of the platform in violation of local law. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang have confirmed access to jne's full platform under applicable local frameworks. If your jurisdiction's law changes and online gaming becomes prohibited, we will notify you of our service restrictions and provide a window for you to withdraw your balance.

These terms represent our commitment to transparent, fair, and compliant operations on jne. By using our platform, you acknowledge these terms and agree to abide by them. We enforce these policies consistently across all users and reserve the right to modify them as needed to protect jne's integrity and your security. For questions about these terms or our policies, contact our support team during business hours in English or Bahasa Indonesia.