jne Privacy Policy

This page describes what we collect when you use jne and how we keep that data protected. We at jne collect personal information from you during account registration, identity verification, deposit and withdrawal transactions, and gameplay activity. Our commitment is to handle your data transparently, store it securely, and use it only for the purposes outlined in this policy.

We operate jne with privacy and security as core principles. Your email, phone number, payment details, and identity documents are encrypted and stored on secure servers. We do not sell or share your personal information with third parties except where required by law or necessary to provide our service (such as payment processors). We comply with data protection standards and local regulations in all jurisdictions where we operate.

Data We Collect on jne

We collect several categories of information when you register and use jne. Account information includes your email address, phone number, username, password (hashed and never stored in plain text), and date of birth. Identity verification data comprises your government-issued ID photo, a live selfie, and full name as recorded on your ID. Transaction data includes deposit methods, withdrawal requests, payment amounts, and timestamps for all financial activity on jne.

Gameplay data on jne includes your betting history, game selections, table and market participation, win/loss records, and chat interactions with live dealers or other players. We log your device information — browser type, operating system, IP address, and session timestamps — to detect fraud, monitor system performance, and improve our jne service. We also collect cookies on your browser to maintain your login session and remember your preferences on jne.

How We Use Your Data on jne

We use your data on jne for five primary purposes. First, we verify your identity to comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations. Second, we process your deposits and withdrawals through payment providers including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet). Third, we maintain your account balance, track your gameplay outcomes, and record all transactions for audit and dispute resolution. Fourth, we detect and prevent fraud by analyzing patterns in your account activity and device usage. Fifth, we improve our jne service by analyzing usage trends, game popularity, and player feedback.

We do not use your jne data for marketing emails or SMS promotions without your explicit consent. We do not sell your personal information to third parties. We may disclose your data to law enforcement or regulatory authorities only where legally required. Our jne support team accesses your account data solely to respond to your requests or investigate disputes.

Data retention

We keep your jne account data and transaction history for the duration of your account plus five years after closure, as required by financial and gaming regulations.

Encryption

We encrypt your payment details, identity documents, and login credentials on jne using industry-standard TLS (Transport Layer Security) protocols.

Third-party processors

We share essential jne data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) to complete your transactions. These processors maintain their own privacy policies.

Cookies

We use cookies on jne to maintain your login session and store your language preference. You may disable cookies in your browser, though this may affect jne functionality.

Your Rights on jne

You have the right to access, correct, or delete your personal data on jne, subject to our legal obligations to retain certain information. You can request a copy of all data we hold about you on jne by contacting our support team. You can update your email, phone number, or other account information directly through your jne account settings. If you request account deletion, we will remove your personal data from active systems within thirty days, though we may retain transaction records for regulatory purposes.

We do not use automated decision-making or profiling on jne to restrict account access or limit your gameplay opportunities. If we detect suspicious activity and restrict your account, we will notify you and explain our reasoning. You have the right to dispute any account restriction; our support team investigates disputes and communicates outcomes within five business days. During regional holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, response times may extend by one to two additional business days.

Our jne Data Security Practices

We protect your jne account through multiple security layers. Your password is hashed using bcrypt or similar algorithms; we never store or view your password in plain text. Your jne login session uses encrypted HTTPS connections. Your payment information and identity documents are encrypted at rest and accessible only to authorized jne staff with role-based access controls.

Our jne servers may sit outside your jurisdiction (for example, in Singapore or other regional hubs). We maintain the same security standards regardless of server location. We conduct regular security audits and penetration testing on our jne infrastructure. If we detect a data breach affecting your jne account, we notify you immediately and provide guidance on protecting your account.

Cookies and Tracking on jne

We use essential cookies on jne to maintain your login session and remember your language preference. These cookies do not track your browsing behavior outside jne. We do not use advertising cookies or cross-site tracking. You can manage cookies in your browser settings; disabling cookies may limit jne functionality but will not affect your ability to play or withdraw funds.

We at jne remain committed to protecting your privacy and maintaining transparent data practices. If you have questions about how we use your data, how we protect it, or how to exercise your rights on jne, contact our support team via live chat or email. We respond during business hours in English and Bahasa Indonesia. Our support team serves players across Jakarta, Surabaya, Bandung, Medan, and Semarang with consistent privacy protections and data handling standards. Your privacy rights on jne are protected by this policy and applicable data protection laws in your jurisdiction.